The value of the customer's waiting time for finite source queueing system

Authors

  • Durga Prasad Dhakal School of Management, Kathmandu University, Dhulikhel, Kavre, Nepal.
  • Ram Prasad Ghimire School of Management, Kathmandu University, Dhulikhel, Kavre, Nepal.
  • Biswo Nath Poudel School of Management, Kathmandu University, Dhulikhel, Kavre, Nepal.

DOI:

https://doi.org/10.70530/kuset.v20i1.718

Keywords:

Finite source queue, Optimization, Waiting time

Abstract

In finite source queueing system, the value of customer’s waiting time is crucial because it impacts the system’s efficiency, service quality, and overall performance. Past studies used a derivative free Powell’s method for optimization of finite queue model, but these studies do not explicitly focus on optimization of the average numbers of customers in the waiting line as a function of traffic intensity. This paper presents the optimization mathematical model to calculate the value of customer’s waiting time for finite source queueing system by the help of calculus. To develop this model, we have made some assumptions in service discipline, service time, and model system.

Published

2026-04-18

How to Cite

Dhakal, D. P., Ghimire, R. P., & Poudel, B. N. (2026). The value of the customer’s waiting time for finite source queueing system. Kathmandu University Journal of Science Engineering and Technology, 20(1). https://doi.org/10.70530/kuset.v20i1.718

Issue

Vol. 20 No. 1 (2026): Kathmandu University Journal of Science, Engineering and Technology

Section

Original Research Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

This work is licensed under CC BY-SA 4.0